At IDAmerica, customer satisfaction is our top priority. This fulfillment policy outlines our procedures for delivery, refunds, returns, and cancellations for customized promotional products.
Delivery
IDAmerica specializes in customized promotional products. Each order is crafted to meet your specific branding requirements with dedicated design support personnel available to assist you throughout the process.
Delivery times vary based on product type, customization requirements, and quantity. Estimated delivery dates will be provided at the time of order confirmation. We work diligently to meet all agreed-upon deadlines.
Refunds
Due to the customized nature of our products, returns are permitted only when the product is defective and/or the agreed-upon deadline was missed by IDAmerica.
Refunds are NOT available in the following circumstances:
- Customer changed their mind about the service
- Customer was aware of problems before purchase
- Customer is dissatisfied with the purchase or found it unnecessary
- Customer failed to report issues within 7 days from the date of receipt
Cancellations
Once an order has been placed and production has begun, cancellations are not permitted. This is due to the customized nature of our products, which are made specifically to your requirements. Please review your order carefully before confirming.
Administrative Fees
All approved refunds are subject to a 7% administrative fee to cover processing and handling costs.
Complaints Process
If you are dissatisfied with your order, please contact our customer service team as soon as possible. To file a complaint:
- Email customerservice@idamerica.com with your order details
- Include a description of the issue and any supporting photos
- Our team will verify the complaint and respond within 2-3 business days
- Refunds are considered at IDAmerica's discretion based on the circumstances
Contact Us
For questions about this fulfillment policy or your order, please contact us:
Email: customerservice@idamerica.com
Phone: (757) 549-2300
Address: 941 Corporate Lane, Chesapeake, VA 23320